Our Return Policy

1. Your Legal Rights

  • 30-Day Faulty Product Right: Under UK law, if your dishwasher is faulty, damaged, or not as described, you have the right to a full refund or replacement within 30 days.

  • 14-Day Cooling-Off Period: For non-faulty items, you may cancel your order within 14 days of delivery (unused, in original packaging).

2. Warranty Coverage

  • 24-Month Limited Warranty: Covers manufacturing defects (motor, electronic components, water leakage).

  • Warranty Exclusions:

    • Damage from misuse (e.g., incorrect voltage, non-approved detergents).

    • Wear and tear from normal use.

    • Modifications by unauthorized technicians.

3. Returns Process

Step 1: Contact Us.

Step 2: Return Authorization

  • Provide proof of purchase (invoice/order number).

  • For faulty items, we may request a video/picture evidence.

Step 3: Shipping

  • 🚚 Faulty Products: Free return label provided.

  • 🚚 Non-Faulty Returns: Customer covers return shipping.

Step 4: Refund/Replacement

  • Refunds processed within 14 days of receipt (via original payment method).

  • Replacements shipped within 5 business days.

4. Key Legal Disclaimers

  • Right to Repair/Replacement: Under the Consumer Rights Act 2015, we must offer a repair/replacement if the product is faulty.

  • Final Sale Items: Discounted/clearance products are non-refundable unless faulty.

  • Digital Content: App-connected features are excluded from the cooling-off period.

5. Statutory Rights

This policy does not affect your statutory rights under:

  • UK Consumer Rights Act 2015

  • EU Consumer Rights Directive (2011/83/EU)

6. Dispute Resolution

7. Compliance & Contact

  • UK Importer: Alsen Digital Ltd (Company No: 16274255).

  • Registered Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.

Policy Last Updated: 30 March 2025